Frequently Asked Questions

I cannot register my order on the website. I click “Submit,” but the page does not update.

The problem you are describing reminds the trouble that stems from the exceeding size of files attached. So, instead of attaching all files that you need to share to the order placement form, try sending them via email to our customer support representatives.

I have mentioned inappropriate deadline/paper type/paper length, etc. Can I edit the order registration form?

Since the registration form contains information that adds up to the order price, you cannot change it after you have registered your paper. However, if you have noticed a mistake afterwards, you can contact our customer support agents and they will help you edit the information correctly and place a compensation order.

How can I extend my paper?

In case you have to add more pages to the essay or research paper that you have ordered from our company, you just need to place an additional order. It will be linked to the originally placed paper, and your writer will receive a notification that more pages are needed. Keep in mind that this option is paid extra.

Do you inform clients when you find writers for their orders?

Our customers can keep track of all changes in their personal accounts. When you find the needed order ID among the list of the other orders placed with us, you will see the brief description and information on the order status. When a writer has been assigned, you will be able to see his/her writer’s ID in the corresponding field.

I would like to purchase a draft of my paper from your service.

If you want a draft, there is a possibility of paying extra for this service. The draft we provide is a one-page document that is sent to you after half the whole deadline limit has expired.

How can I ask for revision?

If you want your writer to revise a paper for you, keep in mind that you have a chance to use the free revision request option. In this case, it is essential to send the revision within two days after the deadline expiration without changing any initially set requirements. If you have a long paper (like a 20+ page paper), then this free period is extended to 30 days. Whenever you face some difficulties or encounter confusion, do not hesitate to contact our customer support team for help.

I want to edit my profile. Can I do it on my own?

Yes, unlike editing the order registration form, editing your personal profile can be easily done by you. Just log in to your profile and go to your personal details. You are free to change the password, your phone number, email address, and other details. Just do not forget to save the updates.

Should I wait long till you assign a writer to my paper?

As a rule, it takes us from a few minutes to a few hours to assign a writer to work on your paper. In general, it depends on your order requirements how much time it will take us. Specifically, when your order is complicated, is due within a short deadline, etc., it may be harder to find a writer.

I would like to request a revision, but the free revision time has already come to an end. Does it mean that the writer cannot revise the paper for me?

Actually, no — you can send a revision request, but this time it will not be free of charge. You will need to place a new order online and specify the “Revision” type.

Are clients allowed to talk with their writers?

No, we do not provide clients with an option to call their assigned writers. None of our clients know the phone number or personal email address of our writers — we maintain strict confidentiality policy, so you can just communicate with your assigned writer via direct messaging system on the website. In case of an urgent matter, you can address our support team.

Where can your clients find the custom-written orders?

Customers can download papers from their accounts, namely from the “Files” section. As soon as your assigned writer finishes the paper and uploads it, you will receive an email notification with a link to your work.

Can I rely on your company for online test help?

Yes, our company’s writers are professional and qualified enough to provide excellent help with your online tests and quizzes. So, leave your instructions and our company’s administration will find the best matching writer who is available at the time of your test. Please remember to choose a respective type of order, i.e. “Online test” and upload all the instructions and materials that should be used. You will need to specify such details as the time zone, the exact time when the test starts, and credentials to the studying platform where the test takes place.

What about coding assignments? Can you provide assistance with them?

No, our service does not deal with coding assignments, app development, and other IT-related tasks.

What is the means of sending notifications to customers?

We notify customers of updates and changes via email. The messages are sent automatically whenever there are some changes in the order status. Additionally, our clients may get calls and SMS.

How can I check that my order has already been sent to the writer to work on?

You can check on the order status at any time. You are able to monitor all changes in your personal cabinet. When the order status is called “Payment Verification,” it means that you are expected to pay for the order and confirm the payment with us. As soon as you pay, the order will become visible in the system for the writers to take it. As such, the status will be changed into “Processing.” When your writer completes your task, the status will be changed into “Sent” and you will be able to download it.

When will I get my completed paper?

According to our company’s policies, orders are completed according to the deadlines set by customers during the order registration process. Correspondingly, you will be able to download your paper on the deadline expiration.

Why may there be issues with the order placement process?

One of the major obstacles that may prevent you from placing the order online is attaching too many files to the registration form. As a result, the page may not reload and the order may not be registered in the system. In this case, pick all the necessary files and materials on your computer that you need to send us and forward them via email to our customer support team. Indicate the paper ID in the email subject and all those files will be delivered to your writer.

Where will my writer send my paper?

Upon completion, writers upload the assignments to the system. When you visit the website and log in to your personal account, you will be able to find the attached paper in the “Completed Orders,” the “Files” section.

What should I do if I have troubles paying for my paper?

We do not process the payment directly. The best way out is to find out what the problem is connected with. At times, it may simply help to try paying via another browser or by using some other credit card. In some other cases, it is essential to contact the bank and clarify whether everything is OK with the payment card.

Can I receive my paper prior to the deadline if the writer manages to complete it faster?

Our company’s writers deliver papers precisely according to the set deadline. Keep in mind that if you want your paper earlier, it is important to place a compensation order to pay for the early order delivery.

Will my assigned writer send my paperwork via email when he/she finishes it?

On the deadline expiration, the paper will be uploaded to the website. So, you will be able to download it from your personal account. In case you cannot access the personal cabinet, you may ask the customer support agents to forward you the paper via email.

I want to clarify if I should pay for the “Preferred Writer” option separately if I have already bought the supreme writing level?

If you want some specific writer to work on your assignment, then you should definitely choose the “Preferred writer” additional service. When you buy the supreme writing level, you cannot choose a specific writer, but you can just expect to be assigned one of the top 30 experts specializing in your area. Additionally, you can expect an in-depth plagiarism report.

I would prefer not to leave my cell number. Can I skip this step?

It is not necessary to indicate your number, but if you do not do it, we will not be able to contact you in case of urgency.

Can I expect full privacy when cooperating with your company?

Yes, we grant full confidentiality of services, so do not worry about the information you share with us. Your contact details, name, order description, and the very custom-written papers will never be disclosed to the third parties. Both our writers and customers are not aware of each other’s personal.

Do I have the right to send only one revision request within my free revision period?

No, we limit only the time devoted to free revision, but we do not limit our clients in the number of revisions they can send.

How can I be confident that my paper is not plagiarized?

Our company’s mission is to provide papers of excellent quality that are also original and free from plagiarism. Before delivering papers to clients, they undergo a thorough plagiarism check.

What writer is going to complete my assignment?

When assigning writers, we make sure that they match your qualifications and paper descriptions. As such, your paper will be handled by a real expert in your field.

Can I order editing services at your company?

Our company provides extra VIP services by using which you can order some additional options for your piece of writing. When you pay for the respective VIP service, “Get an order proofread by an editor” namely, you can rest assured that your paper will be impeccable in content, sentence structure, grammar, and punctuation. As soon as the said option is paid, your work will be sent to one of our editors after it is written.

How can clients check whether their papers are handled by writers or not?

When you use our services, you can check the order status manually by just visiting the website and logging in to your cabinet. As soon as the order is placed on the website, it has the status “New.” When the paper has been paid for and verified, it is then forwarded to a writer, and thus has the“Processing” status. Apart from checking on this process manually, you can order our VIP option called “SMS notifications” and receive automatic text messages whenever some changes in your order status occur.

While registering my order with you, I have set a wrong paper deadline. Can I request my paper to be done earlier?

If you change the deadline, especially if you shorten it, you will need to pay compensation for the earlier delivery. Specifically, you will need to calculate the difference in the due dates and pay the compensation accordingly. We will identify the charge, make a compensation order, and send the link to you to make a payment. The new deadline will be applied once the payment is confirmed. Contact our customer support representatives and they will help you with these updates.

What does the process of ordering papers from the same writer look like? I liked the writing style and work approach of a certain writer who previously did papers for me and now I would like the rest of my papers to be done by him/her too.

Specifically for such occurrences, we offer a “Preferred Writer” option to our clients. To choose this option, you have to find the ID of the writer you would like to cooperate with (check your previous assignments) and insert that ID into the corresponding field. This option costs additional 15% to the order price.

What responsibilities of your company should I be aware of?

First, our company is responsible for finding the writer who best matches all paper criteria. Second, we offer round-the-clock support from a diligent and responsive customer support team. Third, we guarantee plagiarism check in order to ensure originality and authenticity of writing. Last but not least, we ensure timely delivery of papers no matter how urgent they are.

Are your writers reliable when it comes to completing really challenging assignments?

They definitely are since we have writers in our team who hold Master’s and PhD academic degrees. If you want to double-check whether we have the writers who have the needed expertise in your sphere of research, do not hesitate to send us your instructions — we will check on that as soon as possible and will get back to you with the response.

I cannot provide a successful payment for my order. What should I do about that?

Investigate the problem at hand — what might have caused it. There may be some payment failure or mistake in authentication. In such instances, clients are recommended just to switch the device they are using. Another option is to use another browser for payment and also contact the bank directly if none of the above guidelines help.

I click the “Proceed” button, but the site will not reload. Why does it keep loading?

One of the common reasons is because you have attached too many files or, if not many, then they simply exceed the allowed size. Instead of trying to attach them to your registration form, try to forward your materials and other required documents via email to our customer support agents or upload them to the “Files” section.

I have conducted the payment, but the system keeps asking me to pay for my custom order. What may be the issue?

If the payment has proceeded without any troubles and the money has been transferred, then you should have received the payment receipt to your email. So, check your inbox for the document. If you see no email in the inbox, you may take a look at the trash folder or the spam section. Another way to check on the successful money transfer is to log in to your banking account and see whether money has been withdrawn. If no, then it is an evident sign that the payment did not go successfully. You should try using another card/gadget/payment processing organization.

Could you provide me with a guarantee before I place an order with you that my paper could be done by one of your writers?

If you want to check if our writers are capable of handling your paper, you can send us your instructions and we will clarify this issue with our Writers’ Department.

Is it paramount to leave my phone number when I register my order?

We cannot pressure you to do it, but if you provide us with your personal contact details, you can definitely guarantee effective communication from your side.

I got informed that the money for the order I placed would be reimbursed. How does this process take place? How long should I keep waiting?

Our company guarantees that it takes from three to five business days for us to process the refund. However, keep in mind that the work of your bank also impacts that.

How can I reach my writer?

We provide our customers with an opportunity to contact writers via a direct messaging system on the website. Our clients have no possibility of calling the writer on the phone as we keep all contact details in strict confidentiality. If the matter is urgent and you cannot at that moment access your account to send the message to your specialist, address our support team.

Where will I find my completed paper?

All completed essays and other academic papers that you order from us are stored in the “Files” section in your personal profile. If you cannot find your writing project, contact our support representatives.

When will my writer deliver my paper to me?

You are supposed to get your paper according to the deadline indicated by you in your account. Check on your order (the “Delivery” section) if you have forgotten what deadline you have set.

Can my writer buy the required book to complete my paper?

According to the company’s policies, clients are required to provide all the necessary books and materials to their writers. If some of them are not available for free, it is the client’s responsibility to purchase them and provide the scans or copies to the writer.

I cannot submit my order and register it on your website. The system keeps loading but no result.

Make sure you have not attached a lot of files. If you exceed the allowed minimum, you will have troubles placing the order. Customers can send all files to the customer support service via email. One of the agents will then forward the materials to your assigned writer.

My teacher has asked me to prolong my paper. Can I ask my writer to add more pages?

To ask your writer to provide additional pages, you have to find the ID of the needed order and click the “Additional Order” button. You will need to specify the ID of the order that this one is additional to. Besides, you have to mention the exact number of pages that should be added. After you pay for the additional order, these two order IDs will be linked in the system and your writer will receive a notification that extra pages are needed.

I mentioned a wrong deadline when registering my order with you. Can I change it?

To change the deadline, you have to compensate for the difference between the initially set deadline and the new one.

What order type should I choose when I register the order online?

There is a list of order types that we offer. If the problem you have is connected to the fact that you doubt what category of order your instructions fall into, then you are advised to ask our customer support representatives for help. They will assist you in classifying your order properly.

Can your company’s writers give word that the content will be plagiarism-free?

Our company can assure each and every client that the content is authentic and free from plagiarism. Before delivery, each document is scanned via anti-plagiarism software. Besides, once you get your work, you will be able to check it by PlagiarismSearch – our plagiarism-detection system. Be informed that such online tool as Turnitin is not used by us since it saves the scanned documents, which means they cannot be processed twice.

Do you pledge confidentiality?

Our company’s online custom writing services are totally confidential and secure. All personal and contact information you provide is maintained in safety and security, which means that we never disclose those details to the third parties.

Will my paper be written on time?

Of course, it is one of our company’s strictest guarantees that all papers are sent to clients according to the due date. When you place an order online, you have to indicate the most appropriate deadline for paper delivery.

Can I discuss prices with your company’s administration?

If you want to negotiate the price, it is definitely not possible as we have a fixed pricing policy. Still, you can address our support managers and discuss your specific request concerning the cost of your assignment. Additionally, if you want to buy your paper at a cheaper rate, you can rely on special offers, discounts, and use some coupons.

If I need to ask some questions, can I talk to the writer?

In case you have some inquiries, you can contact the writer via direct messaging system that is available in your personal account. In urgent cases, you can contact our customer support agents and ask them to get a response from your writer.

While I am registering the order, the registration form has started freezing. What may be the reason for it?

Such delays and glitches are often associated with the exceeding size of the attached files in the registration form. If you have attached many files and their size is surmounting the minimum, you had better send them via mail to our support team. You can also add those files via your personal account.

I would like to order an online test assignment from you. The duration of this online exam is one hour, but I cannot choose this short deadline. What would you recommend me?

Please contact our company’s administration to discuss this issue and check on the writer’s availability at the time your test will take place.

Can I get bonus credits instead of money reimbursement in case of a refund option?

You need to email our customer care agents or Financial Department and inform them about your decision. When you are assigned the bonuses (it will be done once your refund request is approved), you can use them for partial or full payment for your subsequent orders.

When will I receive my paper and how will I download it?

You are expected to get papers according to the paper urgency indicated by you. When the paper is uploaded to the system, it remains there and you can get access to it at any time. The only thing you need to do is to log in to your personal cabinet. Note that you will also get an email notifying you of the paper completion.

What order type should I select?

If you cannot properly understand what order types we offer and which one should be selected in accordance with your instructions, please contact our live chat support agents and ask them for assistance. They will investigate your requirements and instructions and will recommend you what type of order to pick.

How can I be positive that you will provide me with a premium-quality paper that deserves an A?

On our part, we would like to set these two conditions apart. We do guarantee excellent quality of writing, but we never guarantee any specific grades. The grading process is subjective and it depends on how strict your professor is. You can only rely on our company for outstanding content, formatting, and writing mechanics.

Is it OK for me to ask you to send me my paper earlier?

According to the policy that we abide by, papers are delivered specifically according to the set deadlines. In case, your professor has changed the deadline and asked you to submit the paper earlier, you will need to place a compensation order so that your writer manages to finish the paper on time.

Who will complete my project?

We have only highly qualified writers in our team. When assigning writers, we make sure that they are well-versed in your area of research, so you can rely on diligent and hard-working approach to your assignment.

Can I first double-check if you have the writers capable of dealing with my task?

Yes, just send us your instructions and we will clarify this issue.

What are the main facts about your pricing policy?

You should be aware that the order price depends on the deadline, paper length, academic writing level, and some other factors. You can check on your order price on your own or ask the customer care agents to help you with it.

How will I be sent my assignment?

In some cases, your papers are sent via email, but in general they are uploaded to the company’s system and you are able to find them in your personal account in the “Files” section.

I have a part of my research project, but would like you to finish it for me. Can I place such an order?

Yes, sure. Just send us your instructions along with the part completed by you.

What are your company’s working hours?

Our schedule is really convenient for many clients since we operate 24/7, so you are able to place orders with us at any time.

Do you work on orders with tight deadlines?

Yes, we have considerable experience in helping customers with such papers. Our writers are experienced enough to work under stress, so a pressing deadline is not a problem for them. Before placing your urgent order, you should contact our support agents and discuss the matter with them.

I want to choose a specific writer to work on my current order. He/she once completed papers for me and I liked them a lot. Can I choose him/her?

Yes, sure, you will have to pay additionally for the “Preferred writer” option. Before that, please find the writer’s ID of that professional and insert it in the corresponding field. Remember that additional 15% is required to be paid.

Do you provide revisions when I need some corrections in my paper?

Yes, you are able to send revision requests. Free revision time is granted during 48 hours after the deadline expiration. This is the time for revising short papers (under 20 pages). If you need to get your long paper revised (20 pages and more), you have the whole of 30 days for free revision. Remember to send the remarks and also set the deadline for revision. In case you introduce new instructions, you will need to pay for revision.

Do you guarantee grades?

No, we only guarantee impeccable quality of our writing. Grades are subjective and depend on a person evaluating your paperwork.

Is there a way to check my papers for plagiarism at your service?

If you have once bought VIP services from us, i.e. plagiarism check, you would have then been granted an opportunity to get your texts checked for plagiarism for free within a whole year.

 

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