Terms and Conditions

Submitting a Refund Application

Refund can be issued only if a customer applies for it in the course of 14 days after the expiration of the deadline. However, applications for refunds because of plagiarism can be submitted without any time limitations. The only obligatory condition for issuance of such a refund is that a customer is supposed to provide us with a valid plagiarism report that confirms non-originality of the text.

*Only some plagiarism search engines, in particular Turnitin, iThenticate, and WriteCheck, are credible. Please note that the table of contents, parts of instructions, direct quotes with appropriate formatting, and the works cited page should not be checked for plagiarism. Other services, like SafeAssign.com, are not trustworthy; the generated reports can show even the formatted quotes and lists of references as plagiarized parts. In addition, the company does not accept the reports with handwritten comments.

  1. In some cases, a customer places an order in which the writer amends the text and adds to the customer’s ideas. Then, the company is responsible only for the originality of the new parts of the text prepared by the writer. The analysis of the customer’s text is not done.
  2. Each case of customer’s dissatisfaction with the paper is investigated by the Refund Department that summarizes the results of the analysis in a report. It takes 3-4 business days to check whether the claims of the customer are justified. Afterwards, the customer gets a report and a possible partial or full refund.

Revisions

  1. Revision is guaranteed without any extra payment within 2 days (48 hours) from the moment the deadline expires. In case this time is exceeded, it is necessary to pay for the amendments. If the writer decides to help the customer without any compensation, the customer is no longer entitled for a refund.
  2. The orders with 20 + pages can be revised without any extra charge within 30 days after the deadline expires.
  3. Any changes in the initial instructions deprive the customer of the right for free revision. Delayed provision of the questions or reading materials after the writer has finalized the paper or is in the course of their work is not accepted. The customer support then requests for a new order or compensation for the writer’s extra work.
  4. Revision is free for the customers within the stated period of time; it is crucial to set a new deadline for the writer and provide exact instructions and recommendations for them to polish the paper. The time required for revision can vary from a few hours to 24 hours depending on the clarity of instructions. We guarantee that every comment will be carefully adhered to.
  5. It is highly recommended both for the customers and writers to check on all the updates in the profiles and new messages sent by the website administration and writers. For instance, if some materials are missing, the writers cannot work efficiently without explicit information regarding the requirements.
  6. New “Extended Revision” service is available for the customers for only 30% of the order price. It helps to extend revision from 48 hours to 14 days. Please note that all revision requests should be justified and in accordance with the initial requirements. Fee for “Extended Revision” is not compensated in case customer does not request it.

Full Refund

  1. Double charge and duplicity of the identical orders placed by the customers accidentally are eligible for 100 % refund. Upon the customer’s request, the support team cancels the order immediately.
  2. If the writer cannot be assigned, the company guarantees 100% refund for the customer.
  3. If the company fully refunds the order, a customer has no right to use any materials or texts produced by the writers.

Partial Refund

  1. The customer can get partial refund for the pages they have placed by mistake. The support team takes into account specifications regarding the word count to issue refund.
  2. Wrong level of writing (High School instead of PhD, etc.) indicated by the customer does not allow the customer to apply for full refund.
  3. Recalculation of the refund amount is done if the instructions provided by the customer are considered ambiguous and unclear, for instance the provided materials contain contradicting instructions/comments or they are not related to the comments sent in a message.
  4. Only partial refund is possible if the order is cancelled when the writer has already started working on the paper.

Refund Percentage

Passed Deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

*It is not possible to cancel the order with assigned writer if there is less than 30% of deadline left. Besides, cancellation is impossible if the order is already completed by the writer.

* All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. In case the customer failed to verify their identity timely in response to the request from the Financial Department, the order is verified late and a new deadline should be provided together with the required clarifications. The customer has two options to choose from: deadline extension or placing a compensation order for the shortening of writer’s deadline.

Word Count

  1. The number of words is the only indication of the amount of pages paid (300 words per page). The technical papers with charts and calculations may contain fewer words. The Writing Department assesses the complexity of the paper to calculate the corresponding price.
  2. PowerPoint Presentations. Placing a ppt order, customers should indicate whether they need speaker notes (100 – 150 words per slide) added as a paid service.
  3. The number of pages required for multiple choice tasks and online tests corresponds to the number of questions to be answered (1 page for 5 questions). The task of 20 questions requires a 4-page order.

Delivery/Deadline

  1. Early delivery of the paper is possible only in case of recalculation of the price and placing a compensation order. If the order is completed earlier without additional payment, no refund can be applied for.
  2. Late delivery without approval of the customer is subject to a partial refund if requested.

Order Type

  1. A correct type of the order (Research Paper, Rewriting, Editing, etc.) should be chosen. The customer can apply for a refund only if the service is ordered with the corresponding payment.
  2. “Rewriting” orders imply rewording of the same content without using new sources, doing additional research, or adding to the word count. Compensation should be paid if any extra services are needed.
  3. The company appreciates if the customers check the messages and answer phone calls, as that guarantees timely delivery and strict adherence to the instructions.
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